Got a question? Most likely you will find your answer here.
Click on the question links below for the answer. If you have other questions not listed please feel free to discuss them with your Customer Service Manager.
How do you know the right truck to send?
Our Customer Service Managers are experts in listening to your requirements and asking the questions you did not think about. From our conversation with you we will know exactly what inventory you have, how good the access is and any special requirements you have. Then, and only then do we select the right vehicle for your move.
I can help, is this allowed?
Yes of course you can help if you would like. Our teams are trained professionals so leave the tricky stuff to us, but if you would like to get items to the back of the truck for our boys then feel free, it will help speed up your move reducing your costs. Or sit back and watch. It's up to you.
Do you charge tolls?
Using motorways is great as it saves you money as the travel time is significantly reduced. Any tolls passed when we are transporting your goods are added to the invoice at the end of the job. Your Sam Removals team will discuss their intended travel direction with you at the time of the move.
What about insurance?
Sam Removals suggests that you take out insurance for your goods on your move. Sam Removals holds insurance policies that allow us to operate in offices and strata-managed precincts.
What if I need to cancel my move?
When you book your job we reserve your slot to ensure you receive good service. Therefore cancellations close to the booked time become unable to be filled again. Cancellations within 48 hours of your booked move time attract a 2 hour cancellation fee. Cancellations on the day of the move attract a 4 hour cancellation fee.
What if I need to change my moving date?
At Sam Removals we aim to be as flexible as possible. Changes in moving dates are possible up until 24 hours of the start time of your move. Changes in moving dates within 24 hours of your booked moving time attract a 1 hour fee. Changes in moving times on your booked move date are possible on the morning of your move with 4 hours notice. We will try and accommodate you as best as possible.
Can you disassemble and reassemble furniture?
All Sam Removal teams carry a basic tool kit with them to disassemble and reassemble the common household furniture. If you have a specific request please discuss this with your Customer Service Manager at the time of booking.
Are your trucks fitted with tail lifts?
Yes, all Sam Removals trucks are fitted with tail lifts to safely handle large and awkward loading and unloading of furniture.
Can you move pianos?
Yes, Sam Removals can move upright and baby grand pianos. We have specialist teams that have the correct equipment and experience to move them safely and securely. Please discuss your specific moves with your Sam Removals Customer Service Manager.
Can you do balcony drops?
Yes, Sam Removals can drop large awkward furniture over balconies in medium rise apartment blocks. We have specialist teams that have the correct equipment and experience to do it safely and securely. Please discuss your specific move with your Sam Removals Customer Service Manager.
Can you pack my items also?
Yes, all Sam Removals teams trained packers that can safely wrap your goods before boxing ready for transporting.
What are your payment terms?
You can pay by cash or credit card. Please note we charge $50 Booking fee and keep the credit card details with us to until the job is finish. You will be issued an invoice at the end of your move.
I have a complaint
All complaints should be in writing to us by email firstname.lastname@example.org
Do you have Safe Work Method Statements?
Yes, Sam Removals values health and safety during all moves. We can provide Safe Work Method Statements on request for building managers, body corporates and strata managers.